Customer Support | Inzint

Service Support Contacts

Each of our services has a dedicated support channel. Please reach out to the appropriate team for the fastest resolution.

Recurring Payment Services

Website Hosting & Maintenance

Managed WordPress hosting including SSL certificates, automated backups, regular updates, security scans, and minor content updates (up to 2 hours per month).

Support Email: support@inzint.com

Business Hours: 10:00 AM - 7:00 PM IST, Monday - Friday

VoxReception AI

AI-powered telephony and virtual receptionist SaaS platform. Automate call handling, appointment scheduling, and customer interactions with intelligent voice AI.

Support Email: hello@voxreception.com

Phone: +91 928-990-9174

Business Hours: 9:00 AM - 10:00 PM IST, Monday - Saturday

ERP Solutions

Cloud-based ERP platform for managing business operations including inventory, accounting, HR, and project management in a unified system.

Support Email: support@inzint.com

One-Time Payment Service

Website / Software Development

Custom one-time development projects including websites, web applications, mobile apps, and enterprise software. Projects can be structured with milestone-based payments.

Support Email: support@inzint.com

General Support Information

For general inquiries or if you are unsure which service your question relates to, please use the contact details below.

support@inzint.com

Phone

+91 928 990 9174|+1 206 796 4306

Office Address

Inzint Private Limited
2nd Floor, B-111, Sector 65, Noida
Uttar Pradesh, India - 201301

How to Report an Issue

To help us resolve your issue as quickly as possible, please include the following information when submitting a support request:

Description — A clear and concise summary of the issue you are experiencing.
Steps to Reproduce — A step-by-step guide to replicate the problem, including any specific inputs or conditions.
Screenshots or Screen Recordings — Visual evidence of the issue, including any error messages displayed on screen.
Urgency Level — Indicate whether the issue is Critical, High, Medium, or Low priority (see response time expectations below).

Send your report to the appropriate support email listed above for your service. If unsure, email support@inzint.com and we will route it to the right team.

Response Time Expectations

We aim to acknowledge and respond to all support requests within the following timeframes during business hours:

Critical

Service outage or complete loss of functionality.

2 – 4 hours

High

Major feature impaired but service is operational.

4 – 8 hours

Medium

Minor feature issue or non-urgent request.

1 business day

Low

General questions, feedback, or feature requests.

2 business days

Frequently Asked Questions

How do I cancel my subscription?

To cancel a recurring subscription (Website Hosting & Maintenance, VoxReception AI, or Inzint ERP), you must provide 30 days' written notice via email to the support address for your service. Your service will remain active until the end of the current billing period after the notice period has elapsed.

How do I request a refund?

Refund eligibility and procedures vary by service. Please review our Cancellation & Refund Policy for complete details. To initiate a refund, email support@inzint.com with your account details and reason for the request.

How do I escalate an issue?

If your issue has not been resolved within the expected response time, or if you are not satisfied with the resolution provided, you can escalate:

Reply to your existing support ticket requesting escalation and state why the current resolution is insufficient.
If no response within one additional business day, email support@inzint.com with the subject line "Escalation Request" and include your original ticket reference.
For urgent matters, call +91 928 990 9174 or +1 206 796 4306 during business hours.