Privacy Policy

Introduction

This Privacy Policy is published by Inzint Private Limited (CIN: U72900UP2020PTC132960), registered at 2nd Floor, 111, B Block Road, Sector 65, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301 ("Inzint," "we," "our," or "us").

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platforms including Website Hosting & Maintenance, VoxReception AI, Inzint ERP, and Website/Software Development.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access our website or use our services. This policy should be read in conjunction with our Terms of Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms on our website
• Subscribe to our newsletter
• Request information about our services
• Enter into a service agreement with us
• Apply for employment opportunities
• Communicate with us via email, phone, or other channels

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name, job title, and business registration details
• Billing and payment information
• Project requirements and preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and navigation patterns

Service-Specific Data Collection

Website Hosting & Maintenance

When you use our hosting and maintenance services, we may collect and process:

• Website content and files uploaded to our hosting infrastructure
• Server access logs and error logs
• Domain registration and DNS configuration data
• SSL certificate information
• Website visitor analytics (on your behalf)

VoxReception AI

Our VoxReception AI telephony service processes voice communications. Data collected includes:

• Call recordings and transcriptions processed by AI systems
• Caller identification data (phone numbers, names when available)
• Call metadata (timestamps, duration, routing information)
• AI-generated call summaries and action items
• Integration data with your CRM or business systems

Important: VoxReception AI call recordings and associated data are stored on servers located in India. Customer data from VoxReception AI is not transferred outside India without the customer's prior written consent.

Inzint ERP

When you subscribe to Inzint ERP, data collected includes:

• Business operational data entered into the ERP system
• User account information and access logs
• Financial and inventory records managed through the platform
• Employee or team member information added by you

Website/Software Development

For development projects, we may collect:

• Project specifications, requirements documents, and design assets
• Source code and intellectual property shared for development purposes
• Credentials for third-party services required for integration (stored securely and deleted after project completion)
• Communication records related to the project

AI and Automated Processing

Certain Inzint services use artificial intelligence and automated processing:

• VoxReception AI uses AI models to process voice calls, generate transcriptions, and create call summaries. Call audio is processed in real time and may be stored for quality assurance and service improvement
• Inzint ERP may use automated processing for analytics, reporting, and workflow automation within your business data

No AI Training on Customer Data: We do not use customer data, including call recordings, business data, or project files, to train our AI models or any third-party AI models without explicit written consent.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our services
• Processing service subscriptions and billing
• Responding to your inquiries and providing customer support
• Sending technical notices, updates, and administrative messages
• Communicating about products, services, and events that may interest you
• Processing and fulfilling your service requests
• Analyzing usage patterns and trends to improve user experience
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and protecting our rights
• Enforcing our Terms of Service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our services, including cloud infrastructure providers, payment processors, and communication platforms. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including to meet national security or law enforcement requirements.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Recurring services: Data is retained for the duration of your subscription plus 30 days after termination to allow for data migration and export
• VoxReception AI call recordings: Retained for the duration of the subscription term. Upon cancellation, recordings are deleted within 30 days unless longer retention is required by law or requested by the customer
• Development projects: Project-related data is retained for 90 days after project completion and final delivery, after which it is securely deleted unless otherwise agreed in writing
• Website and inquiry data: Retained for up to 3 years from the date of last interaction
• Financial records: Retained as required by applicable Indian tax and accounting laws

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and vulnerability testing
• Access controls and multi-factor authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures
• Regular automated backups with encrypted storage

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information about cookies and how to manage them, please see our Cookie Policy.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to our data retention obligations
• Objection: You can object to our processing of your personal information
• Restriction: You can request that we restrict the processing of your information
• Portability: You can request a copy of your information in a structured, machine-readable format
• Withdraw Consent: Where we rely on your consent, you can withdraw it at any time

To exercise any of these rights, please contact us at privacy@inzint.com. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

International Data Transfers

Inzint is headquartered in India and primarily stores and processes data on servers located in India. Your information may be transferred to and maintained on systems located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

VoxReception AI: Call recordings and associated data are stored exclusively on servers in India and are not transferred outside India without your prior written consent.

For other services, if data needs to be transferred internationally, we ensure appropriate safeguards are in place, including contractual obligations with our service providers to protect your data in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising under or in connection with this policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: